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Operating Hours: Our team is based in New York, USA, and our office operates from 9am to 5pm Eastern Time (GMT-5). We aim to respond to most emails within a business day or two. If you haven’t received a response, please check your spam folder. Important Note: Before sending returns to the address below, please ensure you’ve contacted us via email to obtain a return label. This ensures that we can efficiently match your return with your account.